What makes Alzette different from a more traditional syndic?
Every incident, AGM, financial question, document request, and follow-up has an owner, a current status, and a next step.
FAQ
The questions that come up most often.
A short view of the topics that come up when a co-ownership is considering a change of syndic or looking for a more rigorous management approach.
Questions
Alzette FAQ
Does Alzette replace people with automation?
No. The goal is not to replace human judgement, but to structure flows better, reduce omissions, and improve follow-through.
What type of co-ownership benefits most from working with you?
Co-owned buildings whose board wants to spend less time chasing updates and have a clearer view of incidents, accounts, AGMs, and open files.
When should a change of syndic be prepared?
As early as possible before the AGM or before the end of the mandate, so there is enough time to prepare the decision, the documentary takeover, and the first control points.
What are the main risks during a takeover?
Incomplete files, poorly taken-over open incidents, unclear arrears, missing documents, and a lack of clear visibility on upcoming deadlines.
What happens if a deadline is missed?
You hear about it before the due date, with the new date and the reason. If an issue seems stuck, write it directly on the incident in the app or on WhatsApp: it is reviewed as a priority and the board gets a written reply within 2 business days. We will publish our results every quarter on the Transparency page.
When do we receive the annual accounts?
Within 90 days of the financial year-end. If heating or water readings arrive late, we tell you in writing before the deadline, with the new date.
Where is the co-ownership's money kept?
In the bank account opened in the name of your building's co-owners' association, as the regulations require. It never passes through Alzette's accounts or those of other buildings, and the board can check the balance and statements.
Do you take commissions from suppliers or insurers?
No. Our only income is the fees and charges in our price schedule. Any agreement with a company linked to Alzette must be authorised by the AGM, as the regulations require, and the manager's annual report lists the suppliers paid by the co-ownership.
Do you have a more specific question about your building?
The starting point is a written proposal, sent by 18:00 on the next business day: price, scope and how the takeover would be organised, with no call or visit required. For residences with more than 15 units, we also offer a first in-person introductory meeting.