Clear legal identity
The company is published as Alzette sàrl, with RCS Luxembourg number B308795.
Transparency
Before making promises, we show how we work.
At Alzette, every issue has a source, an owner, a status, and a next action. This page uses sample data to show what the board and residents can see.
Frame
What can be checked without relying on sales copy.
You should not have to take our word for it. This page shows the information we track and the reports the board can receive.
Insurance available
The professional liability certificate is available on request.
Anonymized examples
The screens and extracts below use sample data. They are not customer references.
Resident app
The Alzette One iOS app shows residents what is happening.
Owners, occupants, and representatives can view their buildings, incidents, announcements, documents, notices, and document access history according to their rights. The screens below are native iOS screenshots using demo data.
Resident portfolio
Residents choose the relevant building before opening incidents, documents, and access rights.
Building home
Open incidents, announcements, documents, and quick actions are grouped in the native building view.
Incidents
Open reports, statuses, and exchanges remain visible inside the iOS resident space.
Documents and proof
Rules, notices, minutes, and document access history are available according to the resident's rights.
Alzette operations
On the operator side, matters are handled as work queues.
The goal is not to respond from a scattered mailbox. Incidents, AGMs, finances, and calls need structure so the team knows what is blocked and what should move next.
Incident follow-through
Each matter keeps priority, status, source, and next action.
Financial operations
Treasury, arrears, budget, and next actions are grouped in an operating view.
Reporting
Short reports that save the board from reconstructing the story.
The examples below come from Alzette documentation models and have been turned into anonymized public extracts.
Annual syndic report
Commitment indicators, highlights, active contracts, claims, arrears, and outlook.
Annual statement
Cover letter, contents, indicators, and next steps before the AGM.
Incident ledger
Source, category, priority, status, and next action to keep matters followed.
Our standards
What you can check, building by building.
These standards describe how we work day to day; the mandate sets out the manager's obligations. From the first quarter of management, we will publish our results on this page every quarter, including when they are worse.
Dated next step within 1 business day
Every incident gets an owner, an action and a date. Checkable: the timestamp is visible in the app.
No open issue more than 7 days without an update
If a date slips, you hear about it beforehand, with the new date and the reason. Checkable in each incident's history.
Annual accounts within 90 days of year-end
With a covering letter that explains the variances. If readings (heating, water) arrive late, you know before the deadline. Checkable: the sending date is in the portal.
Monthly report to the board
Monthly note on open matters for active mandates where a board is in place.
Co-ownership funds
Paid into the account opened in the name of the co-owners' association, as Article 28 of the Grand-Ducal Regulation of 13 June 1975 requires. They never pass through Alzette's accounts, and the board can check the balance and statements.
Supplier independence
No commissions from contractors, tradespeople or insurers. Any agreement with a company linked to Alzette must be authorised by the AGM (Article 29 of the same regulation), and the manager's annual report lists the suppliers paid by the co-ownership.
Does an issue seem stuck? Write it directly on the incident in the app, or on WhatsApp. It is reviewed as a priority, and the board gets a written reply within 2 business days.
Operating targets
Our response targets.
These times are targets: they depend on urgency, access, and building constraints.
Urgent incident
Acknowledgement target within 2 business hours, with triage and first action based on criticality.
Administrative request
Acknowledgement target within 2 business days, with routing to the right channel or document.
Want to see how this would work for your building?
The written proposal applies this method to your situation: available documents, open incidents, AGMs, finances and priorities. For residences with more than 15 units, we also offer a first in-person introductory meeting.